1.1 In these conditions:
2.1 Quotations are valid for 90 days unless specified otherwise. They are invitations to treat, not binding offers.
2.2 A Quote is accepted when the Customer confirms via:
3.1 Customers are responsible for thoroughly checking Design Proofs for accuracy.
3.2 Screen color variations may differ from the finished product due to screen settings such as brightness and contrast.
3.3 For critical color accuracy, Customers must provide Pantone or CMYK references.
3.4 Supplied raster images must be at least 50% of the final size and 150 dpi to avoid pixelation.
3.5 The Company isn’t responsible for the quality of artwork supplied by the Customer.
3.6 Sample prints can be requested to ensure image clarity, with potential charges for production and delivery.
3.7 Approval of a Design Proof can be given via:
3.8 By approving the Design Proof, the Customer confirms:
3.9 The Company is not liable for errors or costs following approval.
3.10 Unless specified, there is no charge for creating the artwork in the Design Proof.
3.11 All content in Design Proofs is protected by intellectual property rights and cannot be reproduced without written consent.
3.12 Unauthorized use incurs charges at £75.00 exc VAT per hour, including compensation for losses and legal fees.
3.13 Customers must purchase rights and provide written notice for using the Company’s intellectual property.
4.1 Prices are as stated in the quotation or sales order, exclusive of VAT unless specified.
4.2 Payment terms vary based on the customer’s account, potentially including:
4.3 Credit terms are subject to approval and will be confirmed in writing.
4.4 Overdue payments incur 5% interest above the base rate, calculated daily.
4.5 Legal fees and costs for recovering outstanding amounts will be reclaimed.
5.1 Delivery addresses are specified in the Sales Order.
5.2 The Company aims to dispatch goods within 2 working days after order completion.
5.3 Damages must be reported within 48 hours of receipt with accompanying photographs.
5.4 Critical deadlines must be communicated in writing; the Company is not liable for missed deadlines despite efforts to meet them.
5.5 Delivery failures due to Customer errors attract re-delivery charges.
6.1 Installation dates are arranged with the Customer.
6.2 Customer responsibilities:
6.3 Cancellations with less than 3 working days notice may incur charges.
6.4 RAMS must be requested at order date and may incur charges if site specific custom RAMS are requested.
7.1 Changes after approval might incur additional charges depending on materials ordered and used and labour already incured.
8.1 Goods are covered by a 12-month warranty for certain defects. Excluding Access equipment costs if at high level or distances greater than 200 miles of Portsmouth city center.
8.2 The warranty excludes damage from improper maintenance or unauthorized modifications.
8.3 Unauthorized repairs void the warranty.
9.1 Risk transfers to the Customer upon delivery.
9.2 Ownership remains with the Company until full payment.
10.1 Defects must be reported within 48 hours with photographic evidence.
10.2 Bespoke items are non-returnable.
10.3 Returns require written agreement.
10.4 Returns don’t guarantee a refund.
11.1 Liability for defects is limited to repair, replacement, or refund.
11.2 The Company isn’t liable for consequential losses.
If any clause is found unenforceable, it shall be severed, leaving the rest valid.
13.1 The Company may terminate contracts due to payment failures or insolvency.
13.2 Upon termination, outstanding payments are due and goods reclaimed.
These terms are governed by the laws of England and Wales.
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